Custom Haircare Consultation (Prose) — a Quiz funnel teardown

ProductEcommerce
TypeQuiz
CategoryHaircare
Prose — "SURPRISE: Get 60% OFF your first Prose order" video ad

Prose sells haircare made to order, and the consultation that decides the formula is the whole funnel. The ads don’t lead to a landing page; they open on the first question. Thirty-three screens later, after the quiz has turned the visitor’s zip code into a weather report for their hair, it asks for a name and an email and offers no way around them.

What the quiz does well is show its working. Answers come back as ingredients, as five scores with the questions that drove each one, and as reviews from people with the same texture. By the time the results appear they read as a diagnosis, and the results page is already a cart: four products with the visitor’s name on the label, a subscription selected on every line, a free gift already added, $156 marked down to $62.40.

The commercial decisions sit in the fine print and in one question. The 60% is off the first subscription order only, the gift needs three products on subscription, and “What describes your ideal hair routine?”, which reads like a preference, is what sets how many products land in the cart.

It is also the rare funnel here with a paid Retain stage: fifteen ads, tagged WINBACK in their own links, that send lapsed customers to sign in and reorder. Some of them still promise “60% off your first order” to people who have already had one.

Funnel canvas — drag to pan, scroll or use the buttons to zoom. Each node links to that step's page.

Attract

1"SURPRISE: Get 60% OFF your first Prose order" video adProse — "SURPRISE: Get 60% OFF your first Prose order" video ad

The ad lands on question one

Fifty-eight of the 84 active ads skip the homepage and any landing page and open on "How long is your hair?". The offer bar pinned to every screen is the only pitch.

Capture

Nurture

3"Alex's haircare products include"Prose — "Alex's haircare products include"

The quiz shows its working

Ingredients named against answers, a weather report for your zip code, reviews from people with your texture, five scores with the questions behind them. Each one makes the price that follows feel earned.

Sell

4"Welcome back, Alex!" account pageProse — "Welcome back, Alex!" account page

The gate quietly opens an account

"Resume here" is a passwordless sign-in: type the email, tap the emailed link, and any device opens on "Welcome back, Alex!" with the same cart, because the answers live on the account. A lead who never bought is greeted like a returning subscriber.

5Checkout, account detailsProse — Checkout, account details

The results are the cart

Four products with your name on them, the subscription pre-selected on every line and the gift already added. The "ideal routine" question decided how many.

Retain

6"Sign in as an existing customer"Prose — "Sign in as an existing customer"

A paid campaign for lapsed customers

Fifteen ads, tagged WINBACK in their own links, send past customers to sign in and reorder without retaking the quiz.

Made for a big screen

See all 18 steps as one map

On a computer this funnel opens as a canvas: every page at full length, side by side, with the arrows between them and the moves that make it work. A phone screen can't hold it, so here it's a list.

  1. Prose — "SURPRISE: Get 60% OFF your first Prose order" video adAd"SURPRISE: Get 60% OFF your first Prose order" video ad

    The ad lands on question one

    Fifty-eight of the 84 active ads skip the homepage and any landing page and open on "How long is your hair?". The offer bar pinned to every screen is the only pitch.

  2. Prose — "3 free gifts" Welcome Kit adAd"3 free gifts" Welcome Kit ad
  3. Prose — "Stop Styling Waves Like Curls" video adAd"Stop Styling Waves Like Curls" video ad
  4. Prose — The consultation, Hair & Scalp to Lifestyle (33 screens)Quiz/surveyThe consultation, Hair & Scalp to Lifestyle (33 screens)
  5. Prose — "Off-the-shelf haircare isn't made for you" start pageLanding page"Off-the-shelf haircare isn't made for you" start page
  6. Prose — "60% off + your free gift is just a few questions away"Opt-in/lead form"60% off + your free gift is just a few questions away"

    The email comes after 33 screens

    The gate arrives after twenty-eight answers and five proof screens, says only "a few questions" remain, and has no skip.

  7. Prose — "60% off + a free Prose Welcome Kit" popupPopup/exit-intent"60% off + a free Prose Welcome Kit" popup
  8. Prose — "Already gave us your email? Resume here."Landing page"Already gave us your email? Resume here."
  9. Prose — Preferences (4 screens)Quiz/surveyPreferences (4 screens)
  10. Prose — "Sign in with Prose" magic linkEmail"Sign in with Prose" magic link
  11. Prose — "Alex, we're analyzing your answers..."Thank-you/confirmation"Alex, we're analyzing your answers..."
  12. Prose — "Alex, your results are in!" scoresThank-you/confirmation"Alex, your results are in!" scores
  13. Prose — "Alex's haircare products include"Landing page"Alex's haircare products include"

    The quiz shows its working

    Ingredients named against answers, a weather report for your zip code, reviews from people with your texture, five scores with the questions behind them. Each one makes the price that follows feel earned.

  14. Prose — "Welcome back, Alex!" account pageLanding page"Welcome back, Alex!" account page

    The gate quietly opens an account

    "Resume here" is a passwordless sign-in: type the email, tap the emailed link, and any device opens on "Welcome back, Alex!" with the same cart, because the answers live on the account. A lead who never bought is greeted like a returning subscriber.

  15. Prose — "Your custom hair recommendations", already a cartSales page"Your custom hair recommendations", already a cart
  16. Prose — Checkout, account detailsCheckout/order formCheckout, account details

    The results are the cart

    Four products with your name on them, the subscription pre-selected on every line and the gift already added. The "ideal routine" question decided how many.

  17. Prose — "60% OFF your next Prose order" win-back adAd"60% OFF your next Prose order" win-back ad
  18. Prose — "Sign in as an existing customer"Landing page"Sign in as an existing customer"

    A paid campaign for lapsed customers

    Fifteen ads, tagged WINBACK in their own links, send past customers to sign in and reorder without retaking the quiz.

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